Return Policy

 

1. General Policy

At Season Selects, we are committed to providing high-quality products and excellent customer service. We understand that occasionally, issues may arise with your purchases. To ensure a clear and fair return policy, please read the following guidelines:

2. No Returns for Personalized Gifts

We take great care to personalize each item according to your specifications, and these items are created uniquely for you. As a result, we cannot accept returns or offer refunds for personalized gifts unless there is a manufacturing defect, damage in transit, or an error on our part.

3. Defective or Damaged Items

In the unfortunate event that you receive a personalized gift with a manufacturing defect or if it is damaged during shipping, please contact our customer service team within 14 days of receiving the item. We will provide you with instructions on how to return the item and will arrange for a replacement or refund.

4. Errors on Our Part

If we make an error in the personalization of your item, we take full responsibility for it. Please contact our customer service team within 14 days of receiving the item, and we will promptly arrange for the correction or replacement of the item at no additional cost to you.

HOW TO RETURN OR EXCHANGE AN ITEM

  1. To begin the returns process, please send an email to our customer service support team at seasonselects.help@gmail.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund. 
  2. As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
  3. If the order qualifies as approved for return/refund, our team will be sending you a return label to your email address. 
  4. Package your return using the return label from our customer service team and drop off at a UPS facility. You need to use the return label sent by our customer service team. Do not send returns to the original address.
  5. You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:
    • We can refund your original form of payment in 3-5 business days.
    • We can send a replacement of the order and have it ready with the next 72 hours

5. Standard Return Policy for Non-Personalized Items

For items that are not personalized, we offer the following standard return policy:

  • You can return non-personalized items within 30 days of receipt for a refund or exchange.
  • The item must be in its original condition and packaging.
  • Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or damage in transit.
  • A 30% restocking fee will be applied to all non-personalized item returns.

6. Contacting Customer Service

For assistance with any return, please contact our customer service team at seasonselects.help@gmail.com. They will guide you through the return process, answer any questions, and ensure your issue is resolved promptly.

7. Additional Questions

If you have any further questions or concerns regarding our return policy or personalized gifts, please do not hesitate to contact us by phone at +1 (919) 249-8621 or email at seasonselects.help@gmail.com . We are here to assist you.

Thank you for choosing Season Selects. We appreciate your business and look forward to providing you with exceptional products and service.